SmartCare™ Patient Portal Terms of Use
Please note: These Terms of Use (the “Terms”) apply to your use of Streamline’s Patient Portal Services in your capacity as a patient. Streamline offers such Services on behalf of our HIPAA regulated customers (i.e. your healthcare provider).
Streamline Healthcare Solutions, LLC and our subsidiaries and affiliates (“Streamline”, “we”, “us”) have created this SmartCare™ Patient Portal and related services (collectively the “Services”) to allow our registered users (“Registered Users”) to gain access to and share health information, communicate with their licensed, treating providers that use the Streamline SmartCare™ EHR Platform (each a “Registered Provider”) and gain access to the Services. When you use the Services, our collection and handling of your information is regulated by the Health Insurance Portability and Accountability Act (“HIPAA”) and our agreements with your healthcare provider.
These Terms constitute an agreement between you and Streamline and governs your use of the Services and all the text, data, information, software, graphics, photographs, functionality, video and audio content, services, etc. (the “Materials”).
BY USING THE SERVICES, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS. IF YOU ARE NOT ELIGIBLE OR DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICES, YOU DO NOT HAVE OUR PERMISSION TO USE THE SERVICES, AND YOU SHOULD NOT LOG ON OR OTHERWISE USE THE SERVICES. YOU MAY NOT PARTICIPATE AS A REGISTERED USER WITHOUT AGREEING TO THESE TERMS.
UNLESS YOU OPT-OUT AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND STREAMLINE REGARDING THESE TERMS, OR OTHERWISE, WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND WITHOUT A JURY TRIAL. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. YOU CAN OPT OUT OF THE AGREEMENT TO ARBITRATE BY CONTACTING LEGAL@STREAMLINEHEALTHCARE.COM WITHIN 30 DAYS OF ACCEPTING THESE TERMS. THESE TERMS CONTAIN PROVISIONS THAT LIMIT OUR LIABILITY TO YOU.
You must be at least 18 years of age to register for and use the Services. Children between the ages of 13 and 18 may lawfully use the Services only in conjunction with, and under the supervision of, a parent or guardian who has agreed to the Terms. In accordance with the Children's Online Privacy Protection Act, children under the age of 13 may not use the Services for any reason, however, a parent or guardian of a child under the age of 13 who has agreed to the Terms may use the Portal on behalf of such child under the age of 13.
If you are the parent or legal guardian of a child under the age of 18, and you choose to use the Services on behalf of such minor child, all references to “you” in these Terms shall refer to such child and you in your capacity as the parent or legal guardian of such child. By registering for and using the Services, you represent and warrant that you have the right, authority, and capacity to enter into these Terms and to abide by all the provisions set forth herein.
Please contact your Registered Provider to become a Registered User of the Services. Your username and password obtained from your Registered Provider are your credentials ("Credentials") for accessing the Services. You should keep your Credentials private and not share your Credentials with anyone else. You are responsible for notifying your Registered Provider if your password has been hacked or stolen.
The Services are not intended as a substitute for, nor do they replace professional medical advice or treatment. The Services are not diagnostic tools and should be not relied on as such. DO NOT USE THE SERVICES FOR EMERGENCY MEDICAL NEEDS. CALL 911 IMMEDIATELY IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY. STREAMLINE IS NOT A HEALTHCARE PROVIDER, NOR DOES STREAMLINE PROVIDE ANY HEALTHCARE SERVICES.
All email, SMS, and MMS messages, correspondence, and all other communication, data, or information entered, accessed, or exchanged by you or by a Registered Provider or related to your health shall hereinafter be referred to as “Health Data.” In the event a Registered User manually enters Health Data into the Services, Streamline is not responsible for any errors or mistakes contained in such data or the accuracy of such Health Data.
(a) General. Registered Providers may send you important updates, information, and reminders through the Services. You are solely responsible for monitoring and responding to any message updates, and information sent to you by a Registered Provider or accessed by you on the Services. Streamline is not liable for any loss, injury, damages, or claims of any kind related to messages, updates, or information sent to you, otherwise communicated to you, or accessed by you on the Services. Further, Streamline is not responsible for any mistakes or errors related to messages, updates, or information sent or otherwise communicated to you by Registered Providers via the Services. In addition, you may communicate information with Registered Providers through the Services. You acknowledge and agree that the contents of any message/update and information communicated via the Services may be stored in your medical record at the discretion of your Registered Provider.
(b) Mobile Notifications. As a part of the Service, we may offer the ability to receive certain information and notifications on your mobile device via either (i) a 10-digit long code (“10DLC”) number, or (ii) a specialized 5 or 6-digit number (Short Codes”) (i.e. numbers that are shorter than standard telephone numbers) for both SMS (Standard Message Service) and MMS (Multimedia Message Service). Message and data rates may apply for any messages sent to you from your Registered Provider or us and to your Registered Provider or us from you. You will receive messages at the frequency determined by your Registered Provider. For example, some Registered Provider’s may elect to send patients reminders every day, whereas some may elect to send reminders every other day or at another frequency prior to appointments. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For questions regarding 10DLC or Short Codes services provided via the Services, please contact your Registered Provider.
You may not communicate, share information, or otherwise use the Services for the benefit of any other person, company, or third party, except as described in Section 6 below. Your communication with Registered Providers shall be limited to your own health information, conditions, diseases, and treatment. Soliciting advice, opinions, or information on behalf of a third party is dangerous and violates these Terms, except as described in Section 6 below.
Except for Health Data, all the information available on or through the Services, including without limitation, all Materials, is owned by Streamline and is protected by copyright, trademark, patent, and trade secret laws, other proprietary rights, and international treaties. You acknowledge that the Services and the Materials, and any underlying technology or software used in connection with the Services, or the Materials contain Streamline’s proprietary information. Streamline hereby gives you permission to use the aforementioned content for personal, non-commercial purposes only, but Streamline does not transfer any intellectual property rights to you by virtue of permitting your use of the Services and/or the Materials. You may print, download, and store information from the Services for your own convenience, but you may not copy, distribute, republish (except as permitted in this paragraph), sell, or exploit any of the content, or exploit the Services in whole or in part, for any commercial gain or purpose whatsoever. Except as is expressly and unambiguously provided herein, Streamline does not grant you any express or implied rights, and all rights in the Services and Materials not expressly granted by Streamline to you are retained by Streamline.
In the event an individual wishes to appoint an authorized party to use the Services on his or her behalf, the individual must request (i) an account from individual’s Registered Provider, and (ii) that the authorized party function as such on behalf of the individual.
Streamline may amend or modify these Terms at any time in Streamline’s sole discretion. Streamline will post the amended Terms on the Services with notice of the changes. Your continued use of the Services following such notification shall constitute your affirmative acknowledgement of and consent to the amended Terms. If at any time you choose not to accept these Terms or any amendment to these Terms, please do not use or access the Services.
Streamline reserves the right to add new features to the Services, substitute a new feature for an existing feature, discontinue or suspend one of the existing features, or otherwise modify the features at any time in its sole discretion. Information about the amended features will be posted on the Services, and your use of the revised features will be governed by these Terms. Streamline is not liable to you or any third party for the suspension or discontinuation of any of the features.
ACCESS TO THE SERVICES AND MATERIALS IS PROVIDED ON AN “AS IS”, “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS. STREAMLINE DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS THE SERVICES OR MATERIALS AT ANY PARTICULAR TIME. STREAMLINE MAKES NO EXPRESS OR IMPLIED WARRANTIES OR GUARANTEES ABOUT THE SERVICES OR MATERIALS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, STREAMLINE HEREBY DISCLAIM ALL SUCH WARRANTIES, INCLUDING ALL STATUTORY WARRANTIES, WITH RESPECT TO THE SERVICES OR MATERIALS, INCLUDING WITHOUT LIMITATION ANY WARRANTIES THAT THE SERVICES OR MATERIALS ARE MERCHANTABLE, OF SATISFACTORY QUALITY, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, OR NON-INFRINGING. STREAMLINE DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE SERVICES OR MATERIALS (EITHER DIRECTLY OR THROUGH THIRD-PARTY NETWORKS) AT TIMES OR LOCATIONS OF YOUR CHOOSING. STREAMLINE IS NOT RESPONSIBLE FOR THE ACCURACY, RELIABILITY, TIMELINESS OR COMPLETENESS OF INFORMATION PROVIDED BY REGISTERED PROVIDERS OR INFORMATION PROVIDED OR RECEIVED THROUGH THE SERVICES. EXCEPT AS EXPRESSLY SET FORTH HEREIN, STREAMLINE MAKES NO WARRANTIES ABOUT THE INFORMATION SYSTEMS, SOFTWARE, FEATURES, AND FUNCTIONS MADE ACCESSIBLE THROUGH THE SERVICES OR ANY OTHER SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION. STREAMLINE DOES NOT WARRANT THAT THE SERVICES OR MATERIALS WILL OPERATE ERROR-FREE, THAT LOSS OF DATA WILL NOT OCCUR, OR THAT THE SERVICES ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL ITEMS.
You agree not to solely rely on any information provided or received by you on the Services. Streamline is not liable under any circumstances for your reliance on such information, nor shall Streamline be liable for any direct, incidental, special, consequential, indirect, or punitive damages that result from the use of or the inability to use the Services. Your use of the Services is at your own risk, and you have the right to discontinue use at any time.
YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH STREAMLINE IS THE CANCELLATION OF YOUR REGISTRATION. IN NO EVENT SHALL STREAMLINE BE LIABLE TO YOU (OR TO ANY THIRD PARTY CLAIMING UNDER OR THROUGH YOU) FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE SERVICES, MATERIALS, OR FEATURES. THESE EXCLUSIONS APPLY TO ANY CLAIMS FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, ANY OTHER COMMERCIAL DAMAGES OR LOSSES, OR MEDICAL MALPRACTICE OR NEGLIGENCE OF REGISTERED PROVIDERS UTILIZED THROUGH USE OF THE SERVICES, EVEN IF STREAMLINE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, STREAMLINE’S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.
The Term of these Terms commences when you use the Services and will continue in effect until terminated. We may terminate or modify your use of the Services at any time without prior notice in our sole discretion.
Upon termination: (i) all rights granted to you under the Terms will also terminate; and (ii) you must cease all use of the Services. You agree that neither Streamline, our customers, nor our licensors shall be liable to you or any third party for any termination or modification of your use of the Services. Termination will not limit any of Streamline’s or our customer’s rights or remedies at law or in equity. Sections 1, 3, 5, and 9 through 20 of these Terms shall also survive termination, as well as any other sections of other portions of these Terms which by their nature should survive termination.
All notices and other writings required or permitted to be given under these Terms shall be hand delivered or mailed, postage prepaid by certified or registered mail, return receipt requested, to Streamline at:
Streamline Healthcare Solutions, LLC
1301 22nd St, Suite 305
Oak Brook, IL 60523
Attention Legal Department
With a copy to legal@streamlinehealthcare.com
Upon a request by us, you agree to defend, indemnify, and hold harmless us, our employees, contractors, officers, directors, agents, parent, and other affiliated companies from all liabilities, claims, demands and expenses, including attorney's fees, made by any third party that arise out of or in any way connected with: (i) your access to the Services; (ii) your use of the Materials; (iii) the violation of these Terms (by you or any third party using your Credentials) of any intellectual property or other right of any person or entity, or (iv) any negligent or wrongful conduct by you or related to your account by you or any other person accessing the Services or Materials through your account.
These Terms and any supplemental Terms, policies, rules, and guidelines posted on the Services constitute the entire agreement between you and us and supersede all previous written or oral agreements. If any part of these Terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. The failure of Streamline to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.
These Terms shall be governed by and controlled by the laws of the State of Delaware. The parties agree that exclusive venue shall be in the courts of Kent County, Delaware for all disputes arising out of these Terms. The parties each hereby consent to the jurisdiction of such courts, agree to accept service of process by mail, and hereby waive any jurisdictional or venue defenses otherwise available to them.
Streamline may assign the Terms at any time to any parent, subsidiary, or any affiliated company, or as part of the sale to, merger with, or other transfer of our company to another entity. Streamline will post a notice on the Services regarding any change of ownership so that you have the opportunity to discontinue your use of the Services or cancel your registration if you do not wish to continue to use the Services under the new ownership. You may not assign, transfer, or sublicense these Terms to anyone else and any attempt to do so in violation of this section shall be null and void.
The Services are owned or licensed by Streamline. Streamline grants to you, for your personal purposes only, a nonexclusive, limited, and revocable right to access and use the Services during the term of these Terms.
You agree not to use the Services for any other purpose, including commercial purposes, such as co- branding, framing, linking, or reselling any portion of the Services without our prior written consent.
You may access, download, or print the Materials available through the Services for non-commercial purposes and solely within the scope allowable by these Terms. You may not use the Materials for any other purpose without our express written permission. Any unauthorized use of words or images from the Services may violate copyright laws, trademark laws, laws of privacy and publicity, and civil and criminal statutes.
You may not use Streamline’s name, trademarks, service marks or logos or those of third parties appearing on the Services in any advertising or publicity, or otherwise to indicate Streamline’s or such third party’s sponsorship of or affiliation with any product or service without express written permission of Streamline or such third party.
While using the Services, you shall not:
(A) Post, upload, publish, submit, transmit or otherwise make available any content that you do not have a right to make available;
(B) Use, display, mirror or frame the Services, or any individual element within the Services, Streamline or Streamline’s name, any Streamline trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Our express written consent;
(C) Access, tamper with, or use non-public areas of the Services, Streamline’s computer systems, or the technical delivery systems of Streamline’s service providers;
(D) Attempt to probe, scan, or test the vulnerability of any Streamline system or network or breach any security or authentication measures;
(E) Avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Streamline or a Registered Provider to protect the Services;
(F) Attempt to access or search the Services or download Materials from the Services through the use of any engine, software, tool, agent, device, or mechanism (including scripts, bots, spiders, scraper, crawlers, data mining tools or the like) other than the Services;
(G) Send any unsolicited or unauthorized advertising, promotional materials, email, SMS, MMS, spam, or other form of solicitation;
(H) Use any meta tags or other hidden text or metadata utilizing a Streamline trademark, logo, URL, or product name without Our express written consent;
(I) Use the Services or Materials for any commercial purpose or the benefit of any third party or in any manner not permitted by these Terms;
(J) Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services or Materials to send altered, deceptive, or false source-identifying information;
(K) Attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Services;
(L) Interfere with, or attempt to interfere with, the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services;
(M) Impersonate or misrepresent your affiliation with any person or entity;
(N) Violate any applicable law or regulation; or
(O) Encourage or enable any other individual to do any of the above.
Streamline has no obligation to monitor your access to the Services, however, Streamline may do so for the purpose of operating the Services to ensure your compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency, or other governmental body. Streamline reserves the right to, at any time and without prior notice, remove or disable access to any of the Services that Streamline decides is in violation of these Terms or are otherwise harmful to the Services.
If you or Streamline has any dispute regarding these Terms, including, but not limited to, any alleged breach of these Terms, the parties will submit the dispute to binding arbitration in Delaware before a single arbitrator, in accordance with rules and procedures of the American Arbitration Association. The arbitrator may, but does not have to, award legal fees, arbitrator’s fees and costs and other costs incurred by the party that does not win the dispute. Any arbitration will be strictly confidential and neither party will disclose to any person (other than necessary to carry out the arbitration) the existence of the dispute or any aspect of the dispute.
YOU HEREBY IRREVOCABLY WAIVE ANY AND ALL RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.
You agree not to join or consolidate claims by other users, or to pursue any claim as a representative or class action or in a private attorney general capacity. No claim against Streamline, any of our customers, and our and their officers, directors, employees, agents, affiliates, successors, assigns, licensors, and service providers of any kind under any circumstances may be asserted or filed more than one year after you know, or in the exercise of reasonable care could know, of any circumstances, whether by act or omission, that may give rise to such claim. You consent to receive service of process by electronic means to the extent allowed by the applicable federal or state court. (This constitutes express agreement of the parties regarding your consent pursuant to Federal Rule of Civil Procedure 5(b)(2)(E) and any applicable state law equivalent.)
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions of these Terms remain in full force, provided that the essential Terms and conditions of these Terms remain valid, binding, and enforceable and the economic and legal substance of the transactions contemplated by these Terms are materially preserved.
The United States export control laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals. You agree to abide by these laws and their regulations.
Nothing in this agreement creates an agency, partnership, or joint venture. Failure to enforce any provision will not constitute a waiver of that provision.
Streamline uses a professional third-party translation service to provide language translation (the “Translation Services”) via the Services. By agreeing to these Terms, you consent that any input you provide via the Services may be processed by the Translation Services. You are responsible for reviewing and approving any translation provided by the Translation Services. Streamline is not responsible for any Translation Services.
You can make payments to Registered Providers via the Services, if available, for example to pay copays and outstanding balances. As set forth in the Streamline Privacy Policy, Streamline must release your credit card information to the card-issuing bank to confirm payment for services provided by your Registered Providers via the Services; release your address information to the card-issuing bank; and provide order information to third parties that help us provide customer service. While Streamline facilitates these transactions between you and Registered Providers, Streamline is not responsible for any errors or mistakes in this process or for the accuracy of such copay and outstanding balance amounts. Last Updated April 18, 2024
SmartCare™ Patient Portal Privacy Policy
This Privacy Policy (the “Policy”) sets forth the Streamline Healthcare Solutions, LLC (“Streamline”) practices regarding the collection and use of your information in the SmartCare™ Patient Portal and related services (collectively the “Services”). Streamline is committed to protecting your privacy online. Please read this Policy regarding your use of the Services.
AGREEMENT TO POLICY
YOUR ACCESS AND USE OF THE SERVICES IS SUBJECT TO YOUR AGREEMENT WITH THIS POLICY, ALONG WITH THE SMARTCARE™ PATIENT PORTAL TERMS OF USE (THE “TERMS”). THE SERVICES ARE NOT INTENDED FOR USE BY MINORS BELOW THE AGE OF 18. BY USING THE SERVICES, YOU EXPRESSLY AGREE TO THE TERMS OF THIS POLICY AND CONSENT TO THE COLLECTION AND USE OF INFORMATION AS DISCUSSED IN THIS POLICY. IF YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT USE OR ACCESS THE SERVICES FOR ANY PURPOSE.
PLEASE NOTE THAT THIS POLICY ONLY RELATES TO STREAMLINE’S COLLECTION AND USE OF YOUR INFORMATION VIA THE SERVICES AND DOES NOT DETAIL YOUR REGISTERED PROVIDER’S COLLECTION AND/OR USE OF YOUR DATA. YOUR REGISTERED PROVIDER’S USE AND DISCLOSURE OF YOUR HEALTH INFORMATION IS SUBJECT TO THEIR NOTICE OF PRIVACY PRACTICES. WE DO NOT EXERCISE ANY CONTROL OVER YOUR REGISTERED PROVIDER’S USE OF YOUR INFORMATION. PLEASE CONTACT YOUR REGISTERED PROVIDER IF YOU HAVE QUESTIONS ABOUT THEIR NOTICE OF PRIVACY PRACTICES.
If you do not agree to this Policy, please do not access or use the Services.
MODIFICATIONS TO PRIVACY POLICY
STREAMLINE MAY REVISE THIS POLICY REGARDING THE COLLECTION OF INFORMATION AT ANY TIME. SHOULD ANY NEW POLICY TAKE EFFECT, STREAMLINE WILL POST THE NEW POLICY WITHIN THE SERVICES, AND THE NEW POLICY WILL TAKE EFFECT IMMEDIATELY. BY ACCESSING OR USING THE SERVICES AFTER SUCH CHANGES ARE POSTED, YOU AGREE AND CONSENT TO ALL SUCH CHANGES.
APPLICABILITY OF THIS PRIVACY POLICY
This Privacy Policy applies solely to the Services and provides you information on the specific information that Streamline may collect from you via the Services and how Streamline may use it in connection with the Services. Streamline provides you with access to the Services at the request of your Registered Provider and protects identifiable health information as required by the applicable agreement between Streamline and your Registered Provider and in accordance with applicable law. If you have any issues with the identifiable health information managed by your Registered Provider’s practice, please contact them directly. Streamline may make various third-party applications available for your use within the Services. If you affirmatively elect to engage with such third-party applications, as applicable, your engagement with that third party application would be subject to such third party’s terms and conditions and privacy policy.
In order to better provide you with our numerous services, Streamline collects two types of information about our users: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using the Services. The amount and type of information that we collect depends on how you use the Services and the information you choose to submit to us via the Services. As a user of the Services and if available, you may also choose to use the secure messaging feature of the Services which allows the exchange of communications between patients and the providers who treat them, and which may contain identifiable health information. Communications sent via this feature may be maintained within the Services in accordance with applicable law.
Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. When you engage in certain activities on the Services, such as registering for a membership, submitting content, for example, but not limited to, Health Data as defined in the Terms, or sending us feedback, Streamline may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to elect to engage in these activities, however, Streamline may ask that you provide us personal information, such as your first and last name, mailing address, email address, telephone numbers, and other personal identifying information. Depending upon the activity, some of the information Streamline asks you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. Streamline gathers certain information about you based upon where you visit on the Services in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses for users to communicate on the Internet.
Streamline does not collect any Personally Identifiable Information about you unless you or a Registered Provider voluntarily provides it to us. You provide certain Personally Identifiable Information to us when you (a) use the Services, including, but not limited to, submitting Health Data as defined in the Terms, (b) register for our services and register your email address with us; (c) send email messages, submit forms, or transmit other information by telephone, SMS, MMS, or letter; or (d) submit your credit card or other payment information when making payments via the Services. Streamline may also collect information from you at other points on the Services that state that such information is being collected. Streamline uses your IP address to diagnose problems with our servers, software, to administer the Services and to gather demographic information.
Streamline will primarily use your Personally Identifiable Information to provide our services to you, via the Services or otherwise, as required by our agreements with your Registered Provider. Streamline may also use Personally Identifiable Information to enhance the operation of the Services, including the use of de-identified Health Data, statistically analyze the Services use, and improve our product and service offerings.
Streamline may use Personally Identifiable Information to deliver information to you and to contact you regarding administrative notices. Streamline may also use Personally Identifiable Information to resolve disputes, troubleshoot problems and enforce our agreements with you, including our Terms and this Policy.
Streamline does not sell, trade, or rent your Personally Identifiable Information to others. Streamline does provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties. Streamline and our service partners use your Personally Identifiable Information to operate the Services and to deliver services. For example, Streamline must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on the Platform and Services; release your address information to the delivery service to deliver products that you ordered; and provide order information to third parties that help us provide customer service.
Occasionally Streamline may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. Streamline will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. Streamline fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. Streamline reserves the right to report to law enforcement agencies any activities that Streamline in good faith believe to be unlawful.
Streamline may also provide Non-Personally Identifiable Information about our customers' sales, traffic patterns, and related Services information to third party advertisers, but these statistics do not include any Personally Identifiable Information.
To request changes to your (i) Personally Identifiable Information and privacy preferences, or (ii) your HIPAA Protected Health Information in your Registered Provider’s electronic medical records, please contact your Registered Provider. To contact Streamline directly, please write us as set forth in Section 9 below.
You also have choices with respect to cookies, as described herein. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of the Services may not work properly in your case.
When using the Services, you can be assured that your Personally Identifiable Information is secure, consistent with current industry standards. The importance of security for all Personally Identifiable Information associated with our user is of utmost concern to us. Your Personally Identifiable Information is protected in several ways. Access by you to your Personally Identifiable Information is available through your username and password obtained from your Registered Provider. This password is encrypted. Streamline recommends that you do not divulge your password to anyone. In addition, your Personally Identifiable Information resides on a secure server that only selected Streamline personnel and contractors have access to via password. Streamline encrypts your Personally Identifiable Information to prevent unauthorized parties from viewing such information when it is transmitted to us. Personal information that you provide that is not Personally Identifiable Information also resides on a secure server.
In order to most efficiently serve you, credit card transactions are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while Streamline strives to protect your Personally Identifiable Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through the Services cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.
When you use the Services, Streamline may store cookies on your computer to facilitate and customize your use of the Services. A cookie is a small data text file, which is stored on your computer's hard drive (if your device permits) that can later be retrieved to identify you to us. Our cookies, if applicable, store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to the Services. The cookies make your use of the Services easier, make the Services run more smoothly and help us to maintain the Services securely. You are always free to decline our cookies if your device permits, but some parts of the Services may not work properly in that case.
Except as otherwise discussed in this Policy, this document only addresses the use and disclosure of information Streamline collects from you. Other websites that might be accessible through the Services have their own privacy policies and data collection, use and disclosure practices. Please consult each site's privacy policy. Streamline is not responsible for the policies or practices of third parties.
If you have any questions about this Policy, security concerns related to the practices and/or technology of Streamline, please contact us below:
Attn: Legal Department
You may also contact us by email at legal@streamlinehealthcare.com.
Last Updated April 18, 2024